Services

AT YOUR SERVICE

A visit to 1 Utama is special and enjoyable, hence excellent service remains as 1 Utama’s top priority. Customer Service Centres are conveniently located at strategic points to provide you with the best assistance. Have a question? Just ask our friendly Customer Service officers.

For quick information at your fingertips, simply pick up our shopping guide and informative leaflets detailing the latest events and promotions. Touch screen directories are also found around the mall so that you can search for any store or facility.

Loan Services

Loan Services are available at our Customer Service Centre locations. For full details, please refer to our Loan Service Terms and Conditions.


Customer Service Centre Locations

Customer Service Centre at LG Floor E Street
Customer Service Centre at 2nd Floor Centre Court
Customer Service Centre at 2nd Floor Oval
Customer Service Concierge at 3rd Floor Highstreet

1 Utama Car Park is now ticketless!

Enjoy seamless entry & exit with our new License Plate Recognition (LPR) system.
🌿 No more paper tickets
📲 ONECARD members – register via the 1 Utama SuperApp for exclusive rates & cardless parking
💳 Non-members – pay easily via QR or Autopay Stations

Car Park Rates

Parking @ 1 Utama Shopping Centre
Parking @ 1 Utama Shopping Centre
Regular Parking Areas First 4 hours Every subsequent hour
Registered Vehicles with 1PAY RM 2 RM 2
Non-1PAY RM 4 RM 2
ONECARD Preferred Parking Areas First 4 hours Every subsequent hour
Registered Vehicles with 1PAY RM 4 RM 2
ONECARD Express Parking (Registered Vehicles with 1PAY) First hour Second – Fifth hour Every Subsequent hour
Valid Spending of RM30 at Jaya Grocer with ONECARD or 1PAY FREE RM 4 RM 2
Without Spending at Jaya Grocer RM 18 per entry (cut off time 4am daily)
Dataran Parking (Mon – Fri)
Registered Vehicles with 1PAY RM 4 per entry (cut off time 4am daily)
Non-1PAY RM 6 per entry (cut off time 4am daily)
Weekends & Public Holidays
Registered Vehicles with 1PAY RM 3 per entry (cut off time 4am daily)
Non-1PAY RM 5 per entry (cut off time 4am daily)
Parking @ Valet Parking
Ground Floor Highstreet
Mon – Thurs First 4 hours Every subsequent hour
Cash/ ONECARD RM 25 RM 3
1PAY Scan & Pay RM 23 RM 3
Weekends & Public Holidays First 4 hours Every subsequent hour
Cash/ ONECARD RM 30 RM 3
1PAY Scan & Pay RM 28 RM 3
1 Utama E
Mon – Thurs First 4 hours Every subsequent hour
Cash/ ONECARD RM 12 RM 3
1PAY Scan & Pay RM 10 RM 3
Fri – Sun & Public Holidays First 4 hours Every subsequent hour
Cash/ ONECARD RM 25 RM 3
1PAY Scan & Pay RM 20 RM 3

Entrance Weekdays Weekends & Public Holidays
Centre Court Open Close Open Close
To LG (near AEON) 10:00am 10:00pm* 8:00am 10:00pm*
To Forecourt & LG 10:00am 1:00am 8:00am 1:00am
To ONECARD Preferred Parking, G Floor 10:00am 1:00am 10:00am 1:00am
To Level 3 10:00am 12:00am 8:00am 12:00am
To Level 3 (Freeway) 10:00am 10:00pm* 10:00am 10:00pm*
To Level 4 Open 24 Hours
Oval, Highstreet Open Close Open Close
Underpass Basement 10:00am 10:00pm* 10:00am 10:00pm*
Central Park Basement, B1 10:00am 10:00pm* 7:00am 10:00pm*
Central Park Basement, B2 7:00am 10:00pm* 7:00am 10:00pm*
To Level 3 and Level 4 Open 24 Hours
Dataran Car Park Open 24 Hours
1 Utama E Open Close Open Close
Basements B1, B2 & B3 8:00am 2:00am 8:00am 2:00am

*Closing time is 10:30pm on Fridays and Saturdays.