AT YOUR SERVICE

A visit to 1 Utama is special and enjoyable, hence excellent service remains as 1 Utama’s top priority. Customer Service Centres are conveniently located at strategic points to provide you with the best assistance. Have a question? Just ask our friendly Customer Service officers.

For quick information at your fingertips, simply pick up our shopping guide and informative leaflets detailing the latest events and promotions. Touch screen directories are also found around the mall so that you can seach for any store or facility.




Car Park Rates

Parking @ 1 Utama Shopping Centre

Regular Parking Areas First 4 hours Every subsequent hour
ONECARD RM 1 RM 1
Parking Ticket (Non-ONECARD) RM 2 RM 1
ONECARD Preferred Parking Areas First 4 hours Every subsequent hour
ONECARD only RM 3 RM 1
ONECARD Preferred Parking+ (cut off time 4am daily)
ONECARD Only RM 15 per entry
Dataran Parking (Mon – Fri)
ONECARD RM 3 per entry (cut off time 4am daily)
Parking Ticket (Non-ONECARD) RM 5 per entry (cut off time 4am daily)
Weekends Public Holidays
ONECARD RM 2 per entry (cut off time 4am daily)
Parking Ticket (Non-ONECARD) RM 3 per entry (cut off time 4am daily)
Parking @ One World Hotel
Premier Parking
First hour RM 5
Every subsequent hour RM 3
Basement 1,2 & 3 ONECARD Paper Ticket
First hour RM 2 RM 4
Every subsequent hour RM 2 RM 3
Parking @ The Club, Bukit Utama
ONECARD Paper Ticket
1st hour of part thereof Free Free**
2nd – 4th hour of part thereof RM 1 RM 2
Every subsequent hour of part thereof RM 1 / hr RM 1 / hr
** Paper ticket users must validate their ticket before exit
Parking @ Centrepoint Neighbourhood Centre
Monday – Friday(4am – 6pm) ONECARD Paper Ticket
1st hour of part thereof Free Free
2nd – 3rd hour of part thereof RM 1 RM 2
Every subsequent hour of part thereof RM 2 / hr RM 3 / hr
Monday – Friday(6pm – 4am) Free Free
Weekends & Public Holidays Free Free
Parking @ 1 First Avenue
Mon – Fri First hour Every subsequent hour
ONECARD RM 2 RM 2
Parking Ticket (Non-ONECARD) RM 4 RM 3
Weekends & Public Holidays First 4 hours Every subsequent hour
ONECARD RM 1 RM 1
Parking Ticket (Non-ONECARD) RM 2 RM 1
Parking @ Plaza IBM/ KPMG Tower
Basement 1,2 & 3 ONECARD Paper Ticket
First hour RM 2 RM 4
Every subsequent hour RM 2 RM 3
Parking @ 1 Tech Park
Outdoor Parking Zone (Mon – Sun) First 2 hours Every subsequent 2 hours
ONECARD RM 1 RM 1
Parking Ticket (Non-ONECARD) RM 1 RM 1
Parking @ 1Powerhouse

Basement (Park & Ride)
Mon – Fri First 4 hours Every subsequent hour
ONECARD RM 2 RM 2
Parking Ticket (Non-ONECARD) RM 4 RM 3
Weekends & Public Holidays First 4 hours Every subsequent hour
ONECARD RM 1 RM 1
Parking Ticket (Non-ONECARD) RM 2 RM 1
Upper Level
Mon – Fri First hour Every subsequent hour
ONECARD RM 2 RM 2
Parking Ticket (Non-ONECARD) RM 4 RM 3
Weekend & Public Holidays First 4 hours Every subsequent hour
ONECARD RM 1 RM 1
Parking Ticket (Non-ONECARD) RM 2 RM 1

ONECARD Express Bus


Transportation Hub

An essential pit-stop in any tourist’s itinerary, 1 Utama serves as a major transportation hub, making it easy for visitors and neighbourhood communities to travel conveniently to and from the shopping centre.
The 1 Utama bus terminal furnishes travellers with a variety of travel options and destinations. Pick your favourite mode of commute from various bus and coach terminals such as Rapid KL, Skybus, Aeroline, Genting Express, ONECARD Express, Grab and Taxi Services.
For those wondering about airport transfers, various companies such as Skybus offers direct commute from KLIA2 to 1 Utama and vice versa.

BANDAR UTAMA MRT STATION

The MRT has been one of the most preferred option for shoppers. For those wanting to know how to go to 1 Utama by MRT, simply hop on the MRT Sungai Buloh-Kajang (SBK) line and alight at the Bandar Utama MRT station at 1Powerhouse. Then walk with ease through the MRT Direct Access Link via “1 Utama E” or the Skywalk to 1 Utama to shop and dine! It’s really that simple!

Alternatively take the MRT feeder bus or Park & Ride (500 available carpark bays) at 1Powerhouse. Visiting 1 Utama via the MRT has never been easier!