CUSTOMER SERVICE OFFICER / MANAGEMENT TRAINEE

Responsibilities

To provide value-added of service and information to the respective shoppers and guests in courteous, attentive and service-oriented manner. Handling loyalty program of ONECARD for existing and potential member. Streamline and automate fulfillment processes for member enrollment, member benefits and program reporting working closely with cross-functional supporting teams. Handling shopper complaints and providing feedback to the respective shopper in the mall. Maintain daily report of tenant liaison, updating-on-going promotions and prepared the management report in weekly or monthly basis.

Requirements

Minimum Diploma or Degree in Mass Communication/Retail/Hospitality/Tourism or other relevant disciplines.

Proficient in English, Bahasa Melayu and Mandarin will be added advantage (verbal & written).

Pleasant disposition, attentive, focused and confident responding face-to-face or call enquiries and resolving difficult situations.

Good general knowledge of the surrounding areas of mall with local prominent landmarks nearby.

Positive work attitude and able to work with team environment.

Familiar with the customs of a variety of cultures.

Focused and dedicated to the working environment with any challenged for future career development.

Comfortable working in shifts, weekends and public holidays.

Chinese education background is added advantage.

Fresh graduates are most welcome to apply.

FREE Parking.

Working hours : Shift basis – 9:30am till 6:00pm & 2:00pm-10:30pm

Rest Day on Weekdays.

Salary may revise after probation period if performance is good.

Bonus and increment for confirmed staffs which is based on individual performance.

Application

Remunerations shall commensurate with qualifications and experience. Please write in / email your latest resume, photograph (n,r), expected salary, photograph to:

BANDAR UTAMA CITY CENTRE SDN BHD (322382-T)
The Administration Department
4th Floor Highstreet, 1 Utama Shopping Centre
1, Lebuh Bandar Utama, Bandar Utama City Centre
Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan.

For letters, please indicate the position applied for at the top left hand corner of the envelope
Kindly note that a photograph of the candidate is compulsory

Open date : 01 AUG 2019

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